Scarlett Heselwood

Accessibility co-ordinator, consultant, and auditor for live events

• Accessibility management

• Consultantion, talks, and training

• Access auditing

• General event work

Contact

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About Me

I am a visually impaired accessibility co-ordinator, consultant, and auditor, working primarily within the live events sector to level the playing field for fans just like myself. Utilising my lived experience to bolster my work, and driven by inclusive design principles and best practice, I solve problems and herd cats in order to make sure that visitors have the best experience they can in a given space.

Qualifications

Awards and Memberships

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Accessibility Management

RADAR Festival

Working directly alongside and liasing with lead festival organisers, senior box office and management staff at O2 Victoria Warehouse, and W.E.LSafe CIC to co-ordinate and improve accessibility measures for RADAR Festival.Acted as venue liaison between customers and staff to raise and resolve queries, complaints, and feedback.Oversaw welfare area and associated volunteers, acting as a visible point of contact for access customers and those with accessibility needs that emerged throughout the weekend.Welcomed access customers at entry and assisted in overseeing staff at the venue's accessible entrance.Ensured established venue policies, and prior communications to ticketholders was understood, and followed up on where necessary, by all parties.Created a detailed accessibility guide, and fostered relationship with a partner company in order to host information.Oversaw creation of an 'arrival pack' for access customers and their companions, providing an information leaflet specific to their potential needs and informing them of what accommodations they have access to throughout the festival weekend.Assisted in overhaul of festival FAQ page.Created social media campaign to give attendees a visual guide to our accessible facilities.

Green Man Festival

Work shadowing internship for the August 2025 festival, assisting with all aspects of accessibility management over 300+ access customers. At times, given responsibility over stewards and areas due to performance.Joined Accessibility Manager on site walk prior to festival opening, checking structures for any possible accessibility issues towards visually impaired guests.Attended meeting of upper level management with Accessibility Manager to discuss ingress logistics.Oversaw ingress into accessible campsite and assisted in directing vehicles and customers. Also included management of one of several entry gates into the festival.Assisted in management of info point for access customers.Supervised stewards on viewing platforms, and with making alterations to their layout where necessary.Directed enquiries to Accessibility Manager, steward control, and festival control through radio.Supported Accessibility Manager and Deputy Manager where needed with all tasks on site

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Accessibility Consultation

Different Breed

I sit on the Lived Experience board for Different Breed, an accessible fan guide service that puts data for organisers and venues first.

• Link to article discussing my contributions to the team

Talks, Training, and Articles

Sharing my knowledge and experience as a disabled person and / or an access professional is a great passion of mine. I have extensive experience in public speaking due to my work delivering falconry displays in a previous career, and enjoy being able to teach others and broaden their horizons.

Previous and upcoming clients include:

• Article with Centre for Accessible Environments on making festivals more inclusive

• Article with StandOut Magazine on new approaches to event accessibility (p26-30)

Workshops, Roundtables, and Consultation Sessions

I regularly attend workshops, focus groups, and co-production sessions to help businesses and organisations make improvements to their accessible offerings.

While not all clients and organisations can be disclosed due to NDAs, I can mention that I have been consulted in this manner through:

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Access Auditing

I am being mentored by a senior member of the Centre for Accessible Environments, who has introduced me to access auditing within the built environment. This is an area of great interest to me, and I am keen to keep developing my skills in this space and enhance the built environment.I am also learning how to undertake digital accessibility audits, in accordance with WCAG.

The Lounge Bar, Alton Community Centre, Alton

Connor Strange Tech - connorstrangetech.com

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General Event Work

EventWell

Welcoming neurodivergent visitors in to SensoryCalm space at events, and overseeing the area.Monitoring visitor wellbeing.Working with Hosts to set up and maintain SensoryCalm area throughout the day.

ConFuzzled

Working within the Convention Operations department to ensure the smooth running of the May 2026 convention. Inducted into Shift Lead Mentoring programme due to my background in the event industry.Received training in the following areas as part of role:

Event People

Working with agency Event People to staff and assist with their events.